Our Core Values
Respect
Our actions will reflect the highest regard to each other, those we do business with and our community.
Integrity
Everything we do passes the transparency test. We do what is right, not what is easy, cheap, popular or convenient.
Growth
We are healthy, expanding organization that is committed to continuous innovation and learning.
Human Connection
We will love and value customers the way we love and value ourselves.
Teamwork
The good of the team comes before the good of the individual.
Perks and benefits
✈️ Vacation
💗 Life Insurance
🤓 Vision/Dental
⚕️ Medical
🌱Learning & development
💰401K
Work / life balance is important. After a year from your date of hire, you receive a full week paid vacation.
Comprehensive plans to help you and your family feel secure should the unthinkable happen.
We got your covered for vision and dental.
You shouldn’t have to worry about your health costs. We offer a variety of medical plans to suit your needs.
Its more than just a job. We want you to grow and develop your dreams.
We help you plan for your future. Hacienda matches 1/2 of your contributions to your 401K.
Job Openings
Hacienda Ford believes in creating an environment where you can grow and succeed. We are always on the lookout for hardworking, driven, and customer-service oriented team players. We offer a fast-paced work culture that implements community fun, great benefits and competitive rates. If you’re looking to join a growing Ford family feel free to fill out an application below and a member of our human resources department will get in touch with you.
BDC AGENT
Dealership Overview
Hacienda Ford is looking for an experienced business development professional to add to a growing team. Our work environment is fun, competitive, and professional. We offer one of the most lucrative compensation plans in the RGV area.
Job Responsibilities
We are looking for highly-motivated individuals who enjoy working in a fast-paced environment. Ideal candidates are goal-oriented and have a drive to meet and exceed expectations on a consistent basis. We are looking for people who posses excellent written and verbal skills.
- Handle incoming internet and phone inquiries, and outbound phone calls and campaigns.
- Ensure all inquiries are followed up on in a timely manner to effectively maximize every opportunity.
- Promptly and accurately enter all customer inquiry data into the CRM.
- Conduct phone surveys to assess customer preferences and quality of experience.
- Gather accurate information, manage and track all prospective clients.
- Attention to detail and able to properly handle customer questions and requests.
- Properly handle inbound calls.
- Make 50+ quality outbound calls per day.
- Send 50+ emails daily.
- Able to set several appointments daily.
- Meet and exceed daily, weekly and monthly goals and objectives.
- Desire and ability to work in a performance and process driven environment.
- Full-time position / 5 Day work week
Job Requirements
- High school diploma or equivalent.
- Valid Driver’s License.
- Ability to read and comprehend instructions and information.
- Excellent oral and written communication skills.
- Must be a team player, willing to learn and able to be coached towards success.
- Previous dealership experience preferred, but not necessary.
- Spanish required.
- Pay commensurate with experience
Hours:
The Sales floor is open during the following hours:
Monday – Friday 8:30 AM – 8:00 PM
Saturday 8:30 AM – 7:00 PM
Benefits:
- Ford Training and Certification
- Health Insurance – 100% employer paid
- Dental Insurance – 100% employer paid
- Vision Insurance – 100% employer paid
- Life Insurance (up to 100k) – 100 % employer paid
- Sick leave and vacation – 100% employer paid
SALES CONSULTANT
Job Description Summary
Serve as a guide to enhance the customer buying experience. Conducts interview, at the customer’s pace, to discover customer preferences, needs, and buying motives. Matches customer needs with model and equipment and presents vehicle in terms of customer’s interest. Offers and accompanies customer(s) on test drive. Offers customer involvement in trade-in evaluation, presents financial proposition, satisfies customer concerns and completes orders. Conducts delivery process, and follows up in prescribed manner with customers to develop customer loyalty.
Duties and Responsibilities
- Complete Ford Certification Process for Sales and Products
- Understand cars by studying their features and capabilities, as well as comparing and contrasting competitive models
- Develop buyers by keeping good rapport with previous and new customers; also by suggesting trade-ins; respond to inquiries; recommend sales campaigns and promotions
- Determine customer needs analysis by understanding their interests and requirements; matching requirements and interests to various models, etc.
- Close sales by overcoming objection(s); complete sales purchase; explain provisions; offer services; and complete delivery of automobile
- Perform walk-around on every sale with customer and demonstrate features
- Effectively close sales
- Ensure that customers understand the vehicle’s operating features, paperwork and manufactures warranty
- Establish and maintain follow-up system, which encourages repeat business referrals
- Report to the sales manager regarding reviews, analyses, objectives, and planned activities
- Participates in sales meetings and training provided by the dealership and manufacturers
- Review sales statistics, use sales objective and plan more effectively to improve sales.
Job Requirements
- Valid driver’s license.
- Driving Record that meets insurance requirements and company policy.
- Must be able to pass background check and pre-employment drug screen
Education Requirements
- High School Diploma or General Education Degree (GED) or equivalent required.
- Some college preferred
Experience
One year in a retail environment preferred
SERVICE ADVISOR
Job Summary:
Must be able to greet guests, schedule appointments and act as a liaison between customers and service technicians. This position is about providing our customers with a great service experience and understanding their needs.
Duties and Responsibilities:
- Schedule service for customers, either in person or over the phone to ensure prompt and accurate diagnosis of any problems with their vehicle.
- Discuss schedule maintenance with cost and time estimates.
- Greeting clients on the service drive.
- Effective walk around of the customers vehicle.
- Ensure that required documentation is complete and is in compliance with regulations and standards.
- Product knowledge and safety.
- Communicate with technicians, team leader and parts associates to ensure timely completion of work.
- Update clients with repair progress and status accordingly.
- Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.
- Maintain an excellent Customer Satisfaction Index (CSI).
- Perform other duties as assigned by service manager.
Job Requirements:
- Valid Driver’s License
- Driving record that meets insurance requirements and company policy
- Must be able to pass background check and pre-employment drug-screen
Qualifications and Skills:
- Professional appearance
- Excellent communication capability
- Ability to set and achieve targeted goals
- Ability to thrive in a fast-paced environment with many priorities
Hours:
The Service Department is open during the following hours:
Monday – Friday 7:00 AM – 6:00 PM
Saturday 7:00 AM – 4:00 PM
Benefits:
- Health Insurance – 100% employer paid
- Dental Insurance – 100% employer paid
- Vision Insurance – 100% employer paid
- Life Insurance (up to 100k) – 100% employer paid
- 401k plan
- Paid sick and vacation leave
- Employee purchase program
ACCOUNTING
Job Summary:
The Accounting Associate is responsible for various accounting duties, which may include accounts payable, accounts receivable, and assisting the accounting office personnel in the day to day operations of the office with room for advancement.
Reports To: Office Manager
Duties and Responsibilities:
- Data Entry
- General Ledger posting and reconciliation
- Identify and address discrepancies
- Report on the status of accounts receivable
- Update internal accounting databases and spreadsheets
- Respond to Finance Department request and inquires via phone and/or email
- Interface with other functional departments to facilitate resolution of issues]
- Other duties as assigned
Job Requirements:
- Valid Driver’s License
- Driving record that meets insurance requirements and company policy
- Must be able to pass background check and pre-employment drug screen
Hours:
The Accounting Department is open during the following hours:
Monday – Friday 8:00 AM – 5:00 PM
Job Type: Full-time
Benefits:
- Health Insurance – 100% employer paid
- Dental Insurance – 100% employer paid
- Vision Insurance – 100% employer paid
- Life Insurance (up to 100k) – 100% employer paid
- 401K Plan
- Sick leave and Vacation – 100% employer paid
SERVICE PORTER
Service Porter
Job Summary:
Provide assistance in moving customer vehicles and parking them in their designated areas, preparing them to enter the shop. Responsible for maintaining cleanness of the service drive and shop. Complies with Ford and the dealerships safety and environmental programs and practices.
Duties and Responsibilities:
- Assist with shop clean-up
- Clean the service drive
- Provide shuttle service for customer when needed to their place of work or home
- Prepare vehicles to enter the shop
- Park vehicles in their designated areas
- Assist with customer deliveries as needed
- Pick up parts from the Parts Department
- Comply with OSHA, federal, state and local laws regarding safety, hazardous materials and environmental materials
- Perform other duties and responsibilities as assigned
Job Requirements:
- Valid Driver’s License
- Driving record that meets insurance requirements and company policy
- Must be able to pass background check and pre-employment drug screen
Benefits:
- Health Insurance – 100% employer paid
- Dental Insurance – 100% employer paid
- Vision Insurance – 100% employer paid
- Life Insurance (up to 100k) – 100% employer paid
- 401K Plan
SALES PORTER
Sales Porter
Job Summary:
Provide assistance in maintaining our dealership inventory in an orderly and efficient manner. The Sales Porter must ensure all vehicles are maintained, look presentable and are correctly displayed on the lot.
Duties and Responsibilities:
- Place new and used vehicles in proper inventory position as directed
- Place buyer guides and stock tags on vehicles
- Report all lot damage or malfunctioning of vehicles to supervisor
- Properly clean/detail vehicles for delivery/pick-up
- Ensuring each vehicle has a full tank of gas
- Driving vehicles to and from locations
- Perform other duties and responsibilities as assigned
Job Requirements:
- Valid Driver’s License
- Driving record that meets insurance requirements and company policy
- Must be able to pass background check and pre-employment drug screen
Benefits:
- Health Insurance – 100% employer paid
- Dental Insurance – 100% employer paid
- Vision Insurance – 100% employer paid
- Life Insurance (up to 100k) – 100% employer paid
- 401K Plan
INTERNET SALES
Internet Sales
Job Summary:
Serve as a guide to enhance the customer buying experience. Matches customers’ needs with model and equipment and presents vehicle in terms of customers’ interest. Follows up in a prescribed manner with customers to develop customer loyalty.
Duties and Responsibilities:
- Manage incoming internet, phone inquiries and proactively pursue additional customer leads.
- Working on internet sale leads by contacting customers and getting appointments set for a dealership visit.
- Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings.
- Follow up with prospective customers.
- Confirm scheduled appointments with future customers.
- Provide superior customer service and achieve highest degree of customer satisfaction.
- Establish knowledge base of accessory packages available to customers
- Establish knowledge base regarding all products, services, customer demographics or profiles, and competitive automotive makes and models.
Job Requirements:
- Valid Driver’s License
- Driving Record that meets insurance requirements and company policy
- Must be able to pass background check and pre-employment drug screen
Experience:
- One year in retail environment preferred
Hours:
The Sales floor is open during the following hours:
Monday – Friday 8:30 AM – 8:00 PM
Saturday 8:30 AM – 7:00 PM
Benefits:
- Ford Training and Certification
- Health Insurance – 100% employer paid
- Dental Insurance – 100% employer paid
- Vision Insurance – 100% employer paid
- Life Insurance (up to 100k) – 100 % employer paid
- Sick leave and vacation – 100% employer paid
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
APPLICANT’S STATEMENT
I understand that this applicant will be given every consideration, but is not a promise of employment.
I understand that if I am hired, my employment will be for no definite period, regardless of the period of payment of my wages. I further understand that I have the right to terminate my employment at any time with or without notice, and the Company has the same right. No one other than the President of the Company has authority to modify this relationship or to make any agreement to the contrary. Any such modification or agreement must be in writing.
I understand that the Company reserves the right to require me to submit to a medical examination, including a drug/alcohol test, prior to employment and at any time during my employment, to the extent permitted by law. I also understand that I may be required to take other tests, such as personality and honesty test, prior to employment and during my employment.
I understand that the Company may investigate my driving record and my criminal record and that an investigative consumer report may be prepared whereby information is obtained through personal interviews with my neighbors, friends and others with whom I am acquainted or know me. This inquiry information as to my character, general reputation, personal characteristics and mode of living. I understand that I have the right to make a written request within a reasonable period of time to receive additional detailed information about the nature and scope of this investigation. I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records pertinent to my employment with them. In addition to authorizing the release of any information regarding employment, I hereby fully waive any rights or claims I have or may have against my former employers, their agents, employees and representatives, as well as other individuals who release information to the Company, and release them from any and all liabilities, claims or damages that may directly or indirectly result from the use, disclosure or release of any such information by any person or party, whether such information is favorable or unfavorable to me.
I hereby state that all the information that I provide on this application and in any interview is true and accurate. I understand that if I am employed and any such information is later found to be false in any respect, I may be dismissed.
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